What if the mobile app won't load or isn't syncing?

The Happyly mobile app shows the same screens you'd see in your browser. Most fixes are the same as a browser refresh, with a couple of phone-specific steps.

The app shows a blank screen or won't load.

1. Force-close the app (swipe it away from your recent apps) and reopen it.
2. Check your internet connection. The app needs a live connection the very first time you open it.
3. If it still won't load, check whether your phone has a pending Happyly update in the App Store / Play Store. Older versions of the app can stop working after we ship a backend change.

My data isn't matching what's on the browser.

This is almost always a sign-in mismatch. Open My Account on both your phone and your browser and confirm you're signed in with the same email. If you signed in to the browser as one user and the mobile app as another (or as a guest), each one sees a different slice of data by design.

If the email matches but data still isn't syncing:

• Pull down to refresh the screen you're on (Activity Tracker, Insights, Rhythm Guide).
• Check the time on your phone — Happyly reads the time format and timezone from your device.
• Wait 30–60 seconds. New entries from the browser reach the mobile app live, but a slow network can delay it.

Voice mode isn't picking up my voice on mobile.

Check that the app has microphone permission in your phone's settings. iOS and Android both require you to explicitly allow microphone access. If permission is granted but voice still isn't working, switch to typed chat — Happyly can read text replies aloud as a fallback for hands-busy moments.

Notifications stopped coming.

Push notifications cover Family Chats messages and hand-offs of the watch. If they've stopped:

1. Open My Account → Notifications. Make sure the master toggles for the categories you care about (Chats, Hand-offs) are on.
2. Tap Send test on the same screen. If it doesn't arrive, push isn't set up on this device yet — tap Enable on this device and allow the OS prompt.
3. On iPhone, push only works when Happyly is added to your Home Screen first. In Safari, tap the Share icon and choose Add to Home Screen, then open Happyly from the Home Screen icon and enable notifications there.
4. Check your phone's system settings to make sure Happyly's notifications aren't muted at the OS level (Focus Mode / Do Not Disturb / per-app notification toggles).

Full controls are explained in manage-notifications.

Still not working?

Tap Chat with our team below with your phone model and what you were doing when it broke — the bug-report flow can attach a screenshot. A real person reads every message.