I can't sign in — what should I try?

Happyly uses email-based sign-in. Most sign-in problems are one of three things: typo in the email, missed reset email, or session quirk after switching devices.

I forgot my password.

Tap Forgot password on the sign-in page. Enter the email you signed up with. Happyly sends a reset email within a minute. Open the email on the same device you want to sign in on (browser or phone) and tap the link — it logs you in and routes you to a page where you can set a new password.

The reset email never arrived.

• Check your spam / promotions folder — the sender is `noreply@happyly.app` (or a similar address from the email service we use).
• Confirm the email you typed matches the one you signed up with — a typo means the reset goes to a different address.
• Wait two more minutes — sometimes mail providers delay delivery.
• If it still hasn't arrived, request another reset. The new link replaces the old one.

I get "invalid email or password".

Usually a typo. Check for caps lock, a stray space at the end of the email, or autocorrect adding a period after `.com`. If you're sure the credentials are right but it still fails, use Forgot password to reset.

I was signed in, now I'm not.

Sessions sometimes expire — especially after long gaps without using the app, or after switching devices. Sign in again. Your data is safe; nothing is lost between sessions.

The sign-in link Happyly emailed me didn't work.

If Happyly invited you via a sign-in link (no password needed), that link expires in 24 hours and only works once. If it doesn't work, use Forgot password to start fresh — Happyly will email a new one.

I'm a guest invited by someone else.

Guests sign in with their own email — never the host's. Make sure you're using the email the host added you under in My Account → Guests. If you're not sure which email, ask the host to check.

Still stuck?

Send us a note via Email support with the email you're trying to use. A real person reads every one and can help track down the issue.